Guests visiting the WACA Museum should be aware of the Terms & Conditions policy.

These Terms and Conditions (“Terms”) govern the purchase of tickets for, and entry to and participation in, the WACA Ground Museum (“Museum”) and WACA Ground Tours (“Tours”) at the WACA Ground, Nelson Crescent, East Perth, Western Australia (“WACA Ground”). They apply to all visitors, including individual and family visitors, group bookings, and school and Outside School Hours Care (OSHC) excursions.

By purchasing a ticket, entering the Museum, or participating in a Tour, you agree to be bound by these Terms. If you are under 18, your parent, guardian, teacher or supervising adult agrees to these Terms on your behalf and is responsible for your compliance with them.

1. DEFINITIONS

In these Terms:

  • WA Cricket (“we”, “us” and “our”) means Western Australian Cricket Association Limited, its employees, agents, volunteers and contractors, operating the WACA Ground Museum and WACA Ground Tours.
  • WACA Ground means the WACA Ground and its precinct, including all buildings, facilities, playing surface, member areas and the Museum, located at Nelson Crescent, East Perth WA.
  • Museum means the WACA Ground Museum and its exhibits, displays and associated areas.
  • Tour means any guided walking tour of the WACA Ground and/or Museum offered by WA Cricket.
  • Ticket means valid proof of purchase, whether digital or printed, entitling the holder to enter the Museum and/or participate in a Tour.
  • Visitor (“you” and “your”) means the holder of a Ticket and any person accompanying them, including participants in a Group Booking.
  • Group Booking means a booking made by or on behalf of a school, OSHC service, tour operator, seniors’ group, corporate group or other organised group of visitors.

2. APPLICATION OF THESE TERMS

  • These Terms apply to every visit to the Museum and every Tour, whether booked online, by phone, in person, or as part of a Group Booking.
  • These Terms should be read together with the general WACA Ground Conditions of Entry (available at https://wacaground.com.au/visitors/conditions-of-entry/), which apply in addition to these Terms, particularly on match days, training days and other event days. Where the two directly conflict, these Terms prevail for Museum and Tour visitors, unless the WACA Ground Conditions of Entry expressly state otherwise for that day or event.
  • WA Cricket may update these Terms at any time. The version published on www.wacaground.com.au at the time of your visit applies. Continuing to use your Ticket after changes are published means you accept the updated Terms.
  • If any part of these Terms is found to be invalid or unenforceable, the remainder continues to apply.

3. TICKETS AND PURCHASES

3.1 HOW TO BUY
  • Tickets can be purchased online at https://wacaground.com.au/visitors/waca-ground-tour-and-museum, in person at the Museum (subject to availability), or by phone/email for Group Bookings via museum@wacricket.com.au.
  • We recommend booking tours in advance, particularly for weekends, school holidays and public holidays, as on-the-day availability cannot be guaranteed.
3.2 TICKET TYPES
  • Ticket types may include Adult, Concession, Junior, Child, Group/School and WACA Member pricing. Current prices are listed at https://wacaground.com.au/visitors/waca-ground-tour-and-museum/ and may change at any time; a change in price does not affect a Ticket you have already purchased.
  • Concession pricing requires presentation of a valid concession card (e.g. Pensioner Concession Card, Seniors Card, or Companion Card) at the time of booking and again on entry. Visitors who cannot present valid proof may be asked to pay the difference to the full price or may be refused the concession rate.
  • A Ticket price entitles the holder to general entry to the Museum and/or the specific Tour session booked. It does not itself guarantee access to every gallery, object or area — see Section 6.
  • A ticket is valid for the date of issue and cannot be transferred to another date.
3.3 USING YOUR TICKET
  • Tickets must be retained (digitally or printed) and presented on request by WA Cricket staff for entry and at any point during your visit.
  • Unless purchased as a named Group Booking, general admission Tickets are transferable to another person prior to use, but are not redeemable for cash and cannot be resold above face value or via an unauthorised reseller.
  • A lost, stolen, defaced or illegible Ticket may not be replaced or honoured; please keep your booking confirmation safe.

4. AGE RESTRICTIONS AND SUPERVISION

  • Children under 12 years of age must be accompanied by a paying adult (18+) at all times while in the Museum or on a Tour.
  • Adults are responsible for supervising the children in their care throughout the visit, including around interactive exhibits, stairs, heritage areas and any outdoor or ground-level spaces.
  • Adults are responsible for supervising children when using sporting equipment and facilities around the ground,
  • WA Cricket may request proof of age for concession, child or infant pricing.

5. BOOKINGS, CONFIRMATION AND ARRIVAL

  • Tour bookings are essential; Tour places are limited and depart at set times.
  • Please arrive at least 15 minutes before your Tour’s scheduled departure time and 30 minutes before museum closure. Late arrival may mean you forfeit your place with no refund and no guarantee of a place on a later session.
  • Bring your booking confirmation (digital or printed) to check in at the welcome desk.
  • Tour routes, duration and content are a guide only and may vary from what is advertised — see Section 6.

6. GROUND OPERATIONS, MATCH DAYS AND TRAINING – ACCESS MAY CHANGE AT SHORT NOTICE

  • The WACA Ground is a working cricket venue used for elite and community matches, training sessions, ground maintenance and other operational activities, in addition to hosting the Museum and Tours.
  • On match days, training days, or whenever the ground or specific areas are required for cricket operations or other events, access to all or part of the Museum, Tours and/or the wider WACA Ground may be restricted, reduced, rerouted, delayed, postponed or suspended entirely.
  • These changes can happen at short notice, including on the day of your booked visit, and may be required for player safety, ground preparation, broadcast requirements, security or other operational reasons outside our control.
  • Where reasonably possible, we will publish known closures or restrictions in advance on https://wacaground.com.au/visitors/waca-ground-tour-and-museum/ and notify affected bookings by email or phone. However, we cannot guarantee advance notice, particularly where a change is required at short notice for safety or operational reasons.
  • Areas, objects and exhibits accessible during a visit or Tour are therefore subject to change, and access to any specific area is not guaranteed even where advertised.

7. CHANGES AND CANCELLATIONS BY WA CRICKET

  • WA Cricket may cancel, postpone, reschedule or modify a Museum session or Tour at its discretion, including for safety, weather, ground-use, staffing or other operational reasons.
  • If we cancel or materially change your booked visit, we will offer you the choice of a full refund or a rescheduled visit at a mutually convenient time, subject to availability. No further compensation is payable.
  • We are not responsible for any incidental costs (such as travel, accommodation or parking) that you incur in connection with a visit that we cancel or reschedule.

8. CANCELLATIONS AND REFUNDS BY VISITORS

8.1 INDIVIDUAL TICKETSY
  • Cancellations made 48 hours before your booked entry/Tour time are eligible for a full refund or reschedule.
  • Cancellations made less than 48 hours before your booked time, and no-shows, are not eligible for a refund, but may be rescheduled once, subject to availability, at WA Cricket’s discretion.
  • Refunds are processed to the original payment method within [5–10] business days.
8.2 GROUP, SCHOOL AND OSHC BOOKINGS
  • 14 days notice of cancellation or reduction in numbers must be given to be eligible for a full refund, given the additional staffing and scheduling arranged for these visits.
  • Final numbers and any dietary, access or supervision requirements must be confirmed no later than 3 business days before the visit; charges may be based on confirmed numbers regardless of who attends on the day.
  • Where a Group Booking is cancelled by WA Cricket due to ground restrictions under Section 6, the group will be offered priority rescheduling or a full refund.
8.3 CONSUMER GUARANTEES
  • Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

9. SCHOOL GROUPS AND OSHC EXCURSIONS

9.1 BOOKING AND LEAD TIMES

Group booking should be made 4 weeks in advance via museum@wacricket.com.au. Preferred dates and session times are subject to availability and to Section 6 (ground operations may restrict access on some dates).

  • A single teacher or coordinator should act as the primary contact for the booking, invoicing and any on-the-day communication.
9.2 SUPERVISION
  • Teachers, educators and other supervising adults remain responsible for the supervision, safety, behaviour and duty of care of their students or participants at all times during the excursion, in line with their own school or service’s excursion and ratio policies.
  • Adult to student supervision ratios as outlined by the Department of Education are required and may be checked on arrival. Groups arriving without adequate supervision may be refused entry or asked to reduce group size until adequate supervision is arranged.
  • WA Cricket staff and volunteers will guide and support the visit but do not replace the supervising school or OSHC staff’s duty of care.
9.3 RISK ASSESSMENTS AND ACCESS NEEDS
  • Schools and OSHC services are responsible for completing their own excursion risk assessment. WA Cricket can provide venue-specific information (site layout, facilities, hazards) on request to support this.
  • Please advise us in advance of any participant’s access, medical, dietary or behavioural support needs so we can help plan a suitable visit.
9.4 PAYMENT
  • A 50% deposit is required for all group bookings and invoices will be sent to the primary contact to action payment.
  • Final payment is required within 14 days of invoice following the tour. Invoices can be sent with Purchase Orders where required by the school or service.
  • Complimentary places for supervising adults are provided in line with the ratio in clause 9.2; additional supervisors beyond this ratio may be charged at the applicable rate.
9.5 PHOTOGRAPHY OF STUDENT GROUPS
  • WA Cricket may take general photographs or video of the group’s visit for internal records, promotional or media use, consistent with Section 14. Schools and OSHC services should notify WA Cricket in writing in advance if any student must not be photographed or filmed (for example, due to a court order or the school’s own consent records), and we will take reasonable steps to accommodate this.

10. OTHER GROUP BOOKINGS

  • Groups of 10 or more people (for example seniors’ groups, tour operators, or corporate groups) should be booked in advance through museum@wacricket.com.au
  • A group leader must be nominated as the single point of contact for confirming numbers, timing and payment.
  • A 50% deposit is required to secure a Group Booking, with the balance due on the day of the visit.

11. ACCESSIBILITY

  • WA Cricket is committed to making the Museum and Tours as accessible as possible to all visitors, including wheelchair users and visitors with other access needs. Tour content may be altered to ensure access through the venue.
  • If you have specific accessibility requirements, please contact us before your visit at museum@wacricket.com.au so we can help plan the best route and let you know about any limitations in advance.
  • Companion Card holders are welcome — please present your card at the time of booking or on entry.

12. ENTRY, CONDUCT AND SECURITY

  • Entry to the Museum and participation in a Tour is at WA Cricket’s discretion and is subject to these Terms, the general WACA Ground Conditions of Entry, and the reasonable directions of WA Cricket staff, volunteers and Tour guides at all times.
  • WA Cricket may conduct bag checks or security screening on entry. Visitors may be asked not to bring in large bags, luggage, prams (where alternative arrangements are available), outside food and drink (other than water and any medically required items), alcohol, illegal substances, weapons, animals (other than assistance animals), or professional photography/filming or recording equipment without prior written permission.
  • WA Cricket may refuse entry to, or remove without refund or compensation, any visitor who is intoxicated or affected by drugs; behaves in a threatening, abusive, unsafe or disorderly way towards staff, guides or other visitors; damages or interferes with exhibits, objects or Museum property; or otherwise fails to comply with these Terms, the Conditions of Entry, or a reasonable staff direction.
  • Closed-circuit television (CCTV) operates across the WACA Ground for the safety and security of visitors, staff and property.

13. HEALTH, SAFETY AND ASSUMPTION OF RISK

  • The WACA Ground is a live, working cricket venue. Even outside match days, cricket-related activity — including training, bowling machines, nets practice and ground equipment — may be taking place in or near areas visited by Museum and Tour visitors.
  • By entering the WACA Ground and/or participating in the Museum or a Tour, you acknowledge that there is an inherent risk of injury, including but not limited to being struck by a cricket ball or other sporting equipment, slips, trips and falls (including on stairs, uneven or heritage-building surfaces), and other hazards ordinarily associated with a sporting venue and heritage site.
  • You participate in the Museum, Tours and any hands-on or interactive activities at your own risk. Please follow all safety signage and the instructions of WA Cricket staff, volunteers and Tour guides at all times, including during an emergency or evacuation.
  • Please tell a staff member immediately if you or someone in your group is injured, feels unwell, or notices a hazard during your visit.
  • If you or a member of your group has a medical condition, allergy or support need relevant to your visit, please let us know at the time of booking so we can plan accordingly.

14. PHOTOGRAPHY, FILMING AND RECORDING

  • WA Cricket, or photographers/videographers engaged by WA Cricket, may photograph or film visitors and Tour groups from time to time for promotional, archival, media or security purposes. By visiting the Museum or participating in a Tour, you consent to this unless you tell a staff member on the day that you do not wish to be photographed or filmed.
  • Visitors may take photographs and video for personal, non-commercial use only. Commercial photography or filming, including the use of tripods, drones or professional equipment, requires WA Cricket’s prior written permission.
  • Flash photography and physical contact with exhibits and objects may be restricted in some areas of the Museum to protect heritage items — please follow on-site signage and direction from staff.

15. LOST PROPERTY

  • Property left behind at the WACA Ground will be held for [7] days and may then be disposed of, donated or destroyed at WA Cricket’s discretion, without any liability to you.
  • To enquire about lost property, contact reception@wacricket.com.au as soon as possible after your visit.

16. PRIVACY

  • Personal information collected as part of a booking (including for Group, school and OSHC bookings) is collected, used, stored and disclosed in accordance with Cricket Australia’s Privacy Policy, available at https://www.cricket.com.au/privacy.
  • Information about participant access, medical or dietary needs is used only to plan and support your visit and is handled in line with that Privacy Policy.

17. EVENTS BEYOND OUR CONTROL

  • WA Cricket is not liable for any failure or delay in providing the Museum, a Tour, or any part of a visit where this is caused by circumstances beyond our reasonable control, including extreme weather, public health orders, industrial action, power or system outages, or closure of the WACA Ground by an authority.

18. INTELLECTUAL PROPERTY

  • All exhibits, content, branding, images and materials within the Museum and on Tours remain the property of WA Cricket and/or the relevant object lenders and rights holders. Nothing in these Terms grants you any right to reproduce, distribute or commercially use this material without prior written permission.

19. GOVERNING LAW

  • These Terms are governed by the laws of Western Australia, and you submit to the non-exclusive jurisdiction of the courts of Western Australia.

20. CONTACT US

  • For bookings, group and school excursion enquiries, accessibility questions, or anything else related to these Terms, please contact:

WACA Ground Museum & Tours

(+61 8) 9265 7222

museum@wacricket.com.au

WACA Ground, Nelson Crescent, East Perth 6004